Internship Process Optimization Customer Support

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Internship Process Optimization Customer Support

United Wardrobe is fashion tech company and we want to conquer the world by making second hand fashion the norm. We have 75.000 products sold from consumer to consumer every month and our Customer Support team is helping both buyers and sellers to make their experience as smooth as possible. Because the number of customers is growing fast, so is our Customer Support team. As a Intern Process Optimization Customer Support you focus on optimizing our Customer Support processes and you make the whole team more efficient.

INTERNSHIP · UTRECHT

About the job

  • You solve the problems and answers questions of our users by e-mail

  • You proactively implement improvements to our processes based on your research

  • You will make sure that for every improvement you measure the results so that you know that your improvement really made things better

  • You will be working together with our Chief Marketing Officer Rick and CS Manager Janine 

About you

  • You are available for a working internship for at least 4 months

  • You are currently doing you bachelor (HBO)  

  • You have work experience with process optimization or learned it during your study
  • You always think in processes and get energy from thinking about optimizations

  • You are data-driven and not afraid to dig deep into data to get the best insights

  • You are result-oriented and like to get things done. You do not only want to create plan and get ideas on paper, but really want to make an impact 

  • You are passionate about working in a young team (start-up) in the city centre of Utrecht 



What can you expect from United Wardrobe

  • An interesting internship in a constantly growing company where you can learn a lot and we value your opinionCompetitive salary.

  • An opportunity to be responsible for the optimization processes for a start-up company

  • A competitive internship compensation

  • A cool start-up office with free daily lunches and weekly Friday afternoon drinks